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UK-wide developer (with strong Kent links) given five star rating

Company with regional office in Tunbridge Wells scores high in 'would you recommend to a friend' category

An independent developer which has a regional office in the county has achieved five-star status in the latest Home Builders Federation (HBF) annual New Homes Survey.

It is the first year that the Dandara company has participated in the survey as it seeks to expand the housebuilding arm of the business. With notable developments and a proven track record in Kent (Tunbridge Wells office), the Isle of Man, south of England, Jersey and Scotland, Dandara is embarking on its next phase of growth, after enjoying 30 years of quiet success.

The survey is one of the largest of its type in the country with nearly 50,000 people who have recently bought a new build home completing it. It awards housebuilders with a ‘Star Rating’ based on responses to the question ‘would you recommend your builder to a friend?’. For Dandara to have been awarded the maximum five stars means that more than 90% of its customers would recommend their homes to a friend (in the period from April 2020 – March 2021).

Established in 1988, Dandara has become expert at creating homes which combine design with the highest standards of quality. Its high standards are reflected in its commitment to customers and the service they receive, with its own Customer Charter ensuring its customer ethos remains a key focus for the business and its dedicated, passionate team.

Stewart Baseley, executive chairman at the Home Builders Federation, said: “The survey demonstrates that the industry is delivering an excellent level of service in the opinion of more than 90% of its customers. The fact that we have seen four successive years of improved satisfaction levels shows the clear focus builders have been putting on the customer. That this level of satisfaction has been delivered during a pandemic that saw sites closed and builders unable to access homes for a period makes it even more of an achievement.”

The Ash house type at Dandra’s Sycamore development in Maidstone

Martin Clancy, managing director of Dandara, comments: “To achieve a five-star rating in our first year of entering is testament to the customer experience, build product and quality, which has been part of Dandara’s DNA for three decades. It is great to have this recognised by our customers, who sit at the heart of everything we do. Despite the challenges of the pandemic over the past year, our customer care service never faltered.

“In 2021, we have kickstarted the year with a raft of new site acquisitions, and it is our ambition to build and sell five-star quality homes across more of the UK than ever before”.

Dandara’s housebuilding arm is growing in the south of England, with regional offices in Hemel Hempstead, Tunbridge Wells and Southampton, which are focused on delivering good quality family housing in desirable locations. The company has also expanded its reach in Scotland in the last 15 years, from its Aberdeen and Edinburgh operations, with the business planning to increase its annual housebuilding target of 100 units to 450 in the next five years. This new expansion is focused on complementing the bespoke developments it has become renowned for on the Isle of Man and Jersey.

Dandara has bolstered its team with several senior hires in the last year, with three new managing directors joining the ranks, including Chris Harris, former Linden Homes (MD of South East), Trevor Dempsey, also former Linden Homes (MD of Northern Home Counties) and Iain Innes, former Persimmon, (MD of Edinburgh).

To find out more about Dandara, please visit www.dandara.com.

The full list of Dandara developments in the county is as follows:

1887 The Pantiles, Tunbridge Wells

Church View, Tenterden

Willow Grove, Collier Street

Knights Wood, Tunbridge Wells

The Sycamores, Maidstone

The Sweetings, East Malling

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David Buckley

Dave Buckley is a career journalist. “I once went painting girders for a week and discovered I didn’t like heights,” he says. “Apart from that it has always been journalism for me in one form or another.” Past local weekly publications he has worked for include: the South-East London Mercury* covering the Borough of Greenwich as a junior reporter; Orpington-based News Shopper as a sub-editor; and the Kent Messenger when based in Larkfield, Maidstone, as deputy chief sub-editor. He has also worked for the following dailies/nationals: Daily Express, Today*, News of the World* and Hong Kong Star*. All those marked with an asterisk no longer exist (trend emerging?). He owned and edited a Thailand-based property magazine before returning to England and currently works as a production editor on a car fleet magazine. His first foray into property ownership saw him move from London to Rainham (the Gillingham, Kent, variety). He has subsequently lived in Chislehurst, Petts Wood and Orpington in the Borough of Bromley (which he still regards as being in Kent). In more recent years he owned three different properties on the Kings Hill (West Malling) development.

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